The Managed Equipment Service Program (MES)
Our MES program ensures a safe and functional environment for patients and clinical staff by standardizing medical equipment maintenance and replacement. We improve equipment up-time, lifecycle, and prevent potential hazards during its usage.
Customer Satisfaction Surveys and Net Promoter Score
At CARE, we are committed to achieving the highest level of customer satisfaction and continuous quality improvement. To accomplish this, we generate valid and consistent customer feedback through surveys to receive the voice of the customer. We use this feedback to improve quality and develop strategies to increase customer satisfaction scores, which is crucial to retaining our loyal customers, one of our most valuable corporate assets.